Managers sometimes tie themselves into knots worrying about the risk or threat rather than analysing the impact of interrupted business processes. My advice is to stop fretting about the cause and concentrate on alleviating the impact of the interrupted business processes.
To do this, defeat the problem in detail as follows:
- Decide which processes are critical and which are not.
- Determine how long any particular process can be interrupted before it’s loss become detrimental to operations, profitability, and customer satisfaction.
- Design a plan of action to determine if the disruption will continue beyond the tolerable time limit.
- Have a plan to replace each missing process.
- Plan for the concurrent loss of several critical processes.
The key to a successful business continuity plan is concentrating on the critical day-to-day operations.
How does this relate to investigtion and research? The answer is quite simple:
- Have you ever done a security survey?
- Have you ever done a competitor SWOT analysis?
- Have you ever done due diligence on a critial supplier?