Monthly Archive for September, 2009

Tweeple at Work

These searches will help you to find people associated with a company or find  a subject’s co-workers.

Start with Twitter’s Find People. Search for the company name. A long list of followers of the company Tweets might be very enlightening.

Search the Twitter Profiles using Twellow by searching for the firm name, web site URL or other relevant search terms.Sometimes former employees appear in the results and may prove to be useful interview subjects.

LinkedIn is one of the most used social networking sites. Use Google to search LinkedIn for Twitter references with a search term such as site:linkedin.com company name. twitter to the search string to find twitter feeds. Do the same search using Bing and Yahoo.Then redo all the searches for FaceBook and MySpace and any other social network site that might be useful.

Use TweepSearch to search the Twitter name of someone and then index the bios of all the users they are following or are following them. Once you have them indexed, you can do a keyword search using relevant search terms.  The results may lead you to the bios of additional members of the firm for which the subject works.

Three Dimensions of Note-taking

I have written previously on taking notes using audio, images, and handwritten notes. Now I am contemplating taking video notes using a simple camcorder called the FlipUltra. This seems like a briefcase-friendly device for this purpose. The problem with the alternatives is the size and weight of the device.  This simple plug-and-play device is good for conducting interviews, taking street scenes, and other recordings that use-up less than 60 minutes of recording time. Using the FlipUltra should be a lot easier and give better results than using my point-and-shoot Lumix camera and of course, longer recording time.

Real Mall Cop Wanted For TV Show

I guess I have too much time on my hands — look at what I found.

CASTING CALL – Real Working Security Guards

If this sounds like you, we want to hear from you. You could be the star of the first season of The Real Security Guards.

I guess it had to happen — I just hope the resulting show favorably illustrates the value of this industry and the challenges its people face.

The add provides Sandi Butler as the contact at Tricon Films & Television in Toronto with  416-341-9926 or email: realmallcops@triconfilms.com.

Creating a Fake News Story

The antics of Glen Jenvey clearly illustrates that really interesting data are also very often untrue.

Jenvey created some bogus posts to a web forum that were very interesting. He then “leaked” the existence of these bogus posts to the South West News agency which was used by a major newspaper which in turn published an article about the phony data.

This type of thing is commonplace in my work. Here’s how it works. A person or company wants to get something misleading into the news so that a competitor or client sees it, and more importantly, acts on it.

They get somebody to get it into a little-known backwater paper that sends its interesting stories to a large news wire service.  The wire story is then picked-up by a much larger news outlet and the story spreads.

This type of mischief can only be eliminated by ruthless fact-checking.

Facebook & Privacy

Facebook recently responded to a subpoena from Virginia by saying that it was “overly broad” because the federal Electronic Communications Privacy Act (ECPA) protects the privacy of user accounts. The lawyer who issued the subpoena then requested a “contempt citation against Facebook” from the Virginia’s Workers Compensation Commission. Facebook argued successfully that “Courts have interpreted the ECPA to prohibit services such as Facebook from producing a non-consenting subscriber’s communications even when those communications are sought pursuant to a court order or subpoena.” This was a case were a claimant’s Facebook content contradicted the details of her claim.

For many years, “privacy rights” have been used to conceal the proceeds or methods of crime. Some businesses like Facebook aggressively support “privacy rights” to enhance their bottom line.

The article cited above, displays of how large internet services such as Facebook can make investigation and litigation impractical from time and cost standpoints. This article illustrates the type of  a battle you may be forced into to get evidence in not only civil cases, but also in criminal cases such as fraud. These multimillion dollar internet companies have the money to fight the production of any court ordered information. If the word “privacy” can be attached to any issue, then these companies are indorsed by assorted “privacy rights” groups.

Yet, in Toronto, Canada, we see how Facebook seems to be acting in contravention of the Personal Information Protection and Electronic Documents Act (PIPEDA) for refusing to grant Playboy model Anissa Holmes access to her own pictures or delete them from Facebook servers after shutting down her profile. This isn’t the first time Facebook has run afoul of Canada’s premier privacy law, PIPEDA.

It seems that it doesn’t matter which side of the privacy issues you’re on, it’s a good payday for lawyers.

Real-time Search Engine

Collecta

Collecta claims to provide results in real-time from the Web. Your search results will appear in a constantly-reloading stream — everything from Twitter updates to news and blog articles, and even  Flickr photos.

However, Twitter usually deluges the results. The “Search Options” to the left of the results allows you to select the type of updates you want to see. Leaving the Twitter updates unchecked makes it easier to see the other real-time search results.

Limitations

Like all Meta search engines, it is hard to create a search statement because you’re searching 140-character Tweets, full-text news, and Blog entries. I don’t use this as a starting point. However, it searches a wide variety of places, which makes it good for tracking breaking news.

Hotel Security

U.S. Hotels

During a recent project I came across an interesting study about the vulnerability of hotels from Cornell’s Center for Hospitality Research which finds that safety and security equipment in U.S. hotels varies dramatically by size, location, and overall hotel class.

Wi-Fi  Security

For more on hotel Wi-Fi security in hotels, check out Dan Lohrman’s blog post and Hotel Network Security: A Study of the Computer Networks in U.S. Hotels also from Cornell.

Terrorist Attack

An article entitled, Study: Terror attacks on hotels surge since 9/11, refers to a STRATFOR study entitled, Special Security Report: The Militant Threat to Hotels.

Windows Home Server

Most PI companies are small affairs, usually four or five people, but in my experience, they create a lot of data. Video, pictures, reports, supporting material for reports, scanned documents, and it must all reside on a computer somewhere.

Microsoft Windows Home Server software, which sells for about $100, is a a very simple (in form and function anyway) operating system that has built in backup and file sharing capabilities to make life easy without adding the complexity of managing a true server.

In May, Acer began selling its Aspire easyStore Home Server. The street price seems to be less than $500 CD which usually includes a second 1TB drive and Windows Home Server software.

UPDATE:

It seems that it had a tendency to lose data under some conditions, a problem that’s only been fixed recently: http://blogs.zdnet.com/Bott/?p=473

An Expensive War That Hasn’t Happened

Fifth generation warfare hasn’t yet occurred, but our economy is being reshaped by it nonetheless. The insurance and re-insurance loses from 9/11 were between 30 and 60 billion US Dollars. The so-called war on terrorism is an attempt to prevent the formation of operational networks of 5GW actors. It strives to limit the conditions and circumstances that would foster an outbreak of 5GW attacks. I am not confident that the “war on terrorism” will succeed any more than the “war on drugs”. On the other hand, what choice do we have. The loses from a 1 megaton nuclear bomb in New York City that kills 1.9 million defies calculation.

9/11 was carried out by a network of religious zealots from one known terrorist organisation, yet they were not noticed until it was too late. Now stop and think about how hard it would be to detect and thwart a network of people from several disparate groups.

Insurgencies (4GW) and 5GW warfare are often described as “low-intensity  warfare”. This is a misnomer in the economic sense — just look at the cost of Vietnam, Iraq, and Afghanistan. One must accept at the outset that there will not be a clear winner in such a conflict, and that the participants involved will not value victory in the same way and that the fighting may end before total victory by one side. Unfortunately, many people have a hard time understanding this and in trying to win, spend far too much on the military effort. This lack of understanding of the so-called low-intensity conflict by both politicians and the public creates some opportunities while at the same time creates great economic risk.

My research identified 5 good news/bad news issues surrounding 5GW that are starting to shape policy.

  1. Who will do the fighting and how will this effect the economy? The US consumer represents about 20% of the world economy and between 60% and 70% of the US economy. Consumers in their peak buying period usually do the war-fighting.
  2. The Department of Homeland Security, and similar ministries in other countries, may become”ministries of everything” where every decision is considered for security ramifications. This bottleneck will strangle the economy, except for companies that have an “inside track”.
  3. Adding security costs to the deficit will further devalue the US currency. This is a retrograde tax on American citizens; even worse, to maintain trade with the US, other countries will have to follow suit.  This will really damage the economies of many allied countries. Retired people living on retirement benefits will suffer. This will force governments to raise taxes to pay supplementary benefits. This has the potential to become a destructive self-reinforcing trend.
  4. Power breeds a thirst for more power. The security apparatus of some countries may become overbearing and dangerous to civil liberties and democracy itself.
  5. Two lower cost solutions exist — developing a culture of preparedness and service at home, and extensive use of public diplomacy abroad. The development of a true militia to supply emergency manpower and a more active foreign policy based upon public diplomacy,  particularly by the allied countries such as Canada, UK, Australia, New Zealand, and the EU will lower the costs created by fear and uncertainty.

Each of these five issues present strategic opportunities, and risks, for service companies and manufacturers alike.

Previous articles on this topic:

Competitive Intelligence and the Economics of Warfare

Fifth Generation Warfare

The 15 Biggest Wikipedia Blunders

Wikipedia’s just announced plans to restrict the editing of some of its articles. Under the new system, any changes made to pages of still-living people will have to be approved by an “experienced volunteer” before going online.

The 15 biggest  Wikipedia blunders is a must read for anybody interested in reputation management.

Immigration Fraud = Identity Fraud

The first stage of any investigation is to determine the identity of the person you are investigating. Martin Collacott, a former Canadian diplomat and ambassador, recently pointed out, the existence of widespread fraud perpetuated against Canada’s immigration and refugee system makes it hard to know who you are dealing with if the person manages to get into Canada.

… Canadians should be aware, however, of the very high levels of misrepresentation, including identity fraud, that this and other Canadian visa offices have to contend with on a daily basis.

This problem is by no means confined to posts in Africa, nor is it a recent phenomenon. In the 1950s, for example, it was discovered that a large proportion of immigrants who had recently arrived from Hong Kong had done so fraudulently …

In 2002, the immigration office in Hong Kong reported that half of the 33,000 immigration cases awaiting processing involved misleading or fraudulent information.

In the case of applications from China, our largest source of immigration, access to information requests in recent years have revealed, for example, that 57 per cent of student visa applications from Fujian Province in China were submitted with fraudulent documents while a sampling of business immigration applications from that country found that only 35 per cent were bona fide.

In the case of our second largest source country, India, although the rejection rate for applications at our largest visa office, Delhi, is only 19 per cent, in Chandigarh in the Punjab, most had to be turned down — a large percentage because of the high incidence of fraudulent documents or other forms of misrepresentation …

At our office in Nairobi, which is the main overseas centre for the processing of applications by people from Somalia seeking settlement as refugees abroad, fraud, and particularly identity fraud, is a major problem …

Fifth Generation Warfare

While 4GW is primarily counterinsurgency warfare describe as “armed social work”, 5GW is an entirely different beast in many respects.

The nature of the 5GW is supposed to be a group of fighters who form a network. Their only common character is that they want to destroy the same thing, but their different reasons for doing so don’t affect the operation at hand. They use modern communication technologies to plan and direct their actions, then they disperse. The 5G beast doesn’t field armies or espouse a central ideal or idea. Worse still, by not losing, the enemy wins. The 5G war is about winning through political stalemate, instability, and economic stagnation or decline. This is warfare against economic success. With nothing to shoot at, how do you win? Without a rational idea to prove wrong, how do win hearts and minds?

5GW is the disaffected turning their hatred towards what they want, but don’t have. These fighters will use the lessons of 4GW and modern technology. The battlefield may become universal. Everything from  a Toronto water treatment plant, my bank’s computer system, and the Strait of Hormuz become the battlefield, and all at the same time. 5GW may originate with the current crop of Muslim terrorists and to some extent, narco-terrorists, but I doubt it will remain their province. This type of warfare just offers too many opportunities for a host of perverse sub-cultures — if they can make it work.

Responding with 3G type warfare won’t solve this problem. Genocide won’t eliminate this problem.  4GW techniques won’t make much of a dent in this problem. Current thinking indicates that until we find a global solution to this, risks of an outbreak of 5GW we will have to factor those risks into our planning and look for opportunities to become part of the solution, or to profit from the lack of a solution.

I see 5GW as the worst-case situation from an economic standpoint, even if we change our attitudes towards military service, security operations,  and international security.  Fear of 5GW is already reshaping our world and perhaps this fear will produce the dominant cost factor we face from this threat.

I’m not sure this type of warfare is really on the horizon, but certain elements of it have made an appearance. If 5GW comes to be, then the costs of trying to protect everything at once would be astronomical. In the an upcoming article I will explain the 5GW issues that are starting to shape policy today and their potential effect on the economies of the industrialised world.