Quantity Over Quality

In the past US security clearance investigations were falsified. Now we learn that they have too many background checks to do, and not enough time to do them and the solution is to produce factually correct but incomplete reports. We also see that this job is a “shredder, and agents are grist for the mill,”.

 “This job is a shredder, and agents are grist for the mill,” said K.C. Smith, an OPM investigator in Austin, Texas, with 23 years of experience. “There are people who are getting sick, under a lot of stress, their family life is suffering. They are just beat down.”

Investigators say it is common practice to spend nights, weekends and holidays writing up reports, and some don’t report the overtime they work for fear it will be held against them in their performance evaluations.

 Investigators say it is common practice to spend nights, weekends and holidays writing up reports, and some don’t report the overtime they work for fear it will be held against them in their performance evaluations.

Some say their superiors have made it clear that the priority is to close cases, and they say they have felt pressure to turn in even incomplete cases that lack crucial interviews or records if it will help them keep their numbers up. A recent Government Accountability Office report found that the Defense Department’s security clearance process is plagued by such incomplete cases: 87 percent of the 3,500 initial top-secret security clearance cases Defense approved last year were missing at least one interview or important record.

Investigators are rewarded for investigation reports, not for doing proper investigations.

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