Comments on: Xerobank, Zero Customer Service http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/ Sources & Methods for the Investigator Sat, 31 Jul 2010 18:22:08 +0000 http://wordpress.org/?v=2.3 By: Joe the Plumber http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-44460 Joe the Plumber Fri, 23 Apr 2010 08:17:10 +0000 http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-44460 "it is then very difficult to cancel your subscription" I can confirm that. Their support just sucks. After I purchased their package for $35/month, I could not make it work, neither on a WinXP nor a Vista notebook, even though the Tor version had worked. I sent screenshots of all my internet/network parameters to their support. The support answered once, after several days, suggesting that I turn off any firewall and antivirus program, which I had of course already tried before contacting them. The support never replied again when I told again that I still could not use the services for which they were charging my credit card. Then I canceled my subscription. They sent a mail asking me to use the link in their mail to confirm the cancellation, which I did. Over the next 3 months, they continued to charge my credit card and did not react to requests to desist from their rebillings. Since XeroBank happily ignores cancellations, contrary to what they claim in their terms of use, you have to stop their unauthorized credit card charges via the website of their Icelandic payment service provider DalPay. I'm thinking of pressing charges, but it will probably not lead to anything. $105 will not be of much interest to the authorities. It is not even fully clear if the merchant which pocketed the unjustified billings is the Xerobank branch in Panama or the one in the US. “it is then very difficult to cancel your subscription”

I can confirm that.
Their support just sucks. After I purchased their package for $35/month, I could not make it work, neither on a WinXP nor a Vista notebook, even though the Tor version had worked. I sent screenshots of all my internet/network parameters to their support. The support answered once, after several days, suggesting that I turn off any firewall and antivirus program, which I had of course already tried before contacting them. The support never replied again when I told again that I still could not use the services for which they were charging my credit card.
Then I canceled my subscription. They sent a mail asking me to use the link in their mail to confirm the cancellation, which I did. Over the next 3 months, they continued to charge my credit card and did not react to requests to desist from their rebillings. Since XeroBank happily ignores cancellations, contrary to what they claim in their terms of use, you have to stop their unauthorized credit card charges via the website of their Icelandic payment service provider DalPay.
I’m thinking of pressing charges, but it will probably not lead to anything. $105 will not be of much interest to the authorities. It is not even fully clear if the merchant which pocketed the unjustified billings is the Xerobank branch in Panama or the one in the US.

]]> By: Jacklyn http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-42975 Jacklyn Wed, 17 Mar 2010 02:50:19 +0000 http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-42975 One of my favorite customer service quotes is "The way to gain a good reputation, is to endeavor to be what you desire to appear." -SOCRATES One of my favorite customer service quotes is “The way to gain a good reputation, is to endeavor to be what you desire to appear.” -SOCRATES

]]> By: bgjo http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-34969 bgjo Tue, 18 Aug 2009 23:00:23 +0000 http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-34969 i'm kinda worried about using xerobank after read this on wilderssecurity and they spamvertise the whole forum with their service: http://www.wilderssecurity.com/showthread.php?t=224184 i’m kinda worried about using xerobank after read this on wilderssecurity and they spamvertise the whole forum with their service:

http://www.wilderssecurity.com/showthread.php?t=224184

]]> By: Alex http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25810 Alex Fri, 27 Mar 2009 18:18:49 +0000 http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25810 Of course this is only an alternative for ToR if you trust Xerobank. Even then, all you data goes over their servers and they can log traffick: We will never log user activity unless compelled by a court of law with applicable jurisdiction . Of course this is only an alternative for ToR if you trust Xerobank. Even then, all you data goes over their servers and they can log traffick: We will never log user activity unless compelled by a court of law with applicable jurisdiction .

]]> By: Atlanta Private Investigator http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25796 Atlanta Private Investigator Fri, 27 Mar 2009 16:06:40 +0000 http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25796 Richard, Distorting my search results (as in I don't want my own browsing history to influence) is exactly why I was asking. There are legitimate purposes for it. Thanks! Niall. Richard,

Distorting my search results (as in I don’t want my own browsing history to influence) is exactly why I was asking. There are legitimate purposes for it.

Thanks!

Niall.

]]> By: Richard McEachin http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25793 Richard McEachin Fri, 27 Mar 2009 15:52:35 +0000 http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25793 Niall, The goals of Goggle and the people who use it may not coincide. Google is in the business of monetizing search results by returning the most popular sites and the search results are based on your web history and geographic origin. Using TOR and Xerobank will distort the results you receive. I have an article on this scheduled for publication next month. Niall,

The goals of Goggle and the people who use it may not coincide.

Google is in the business of monetizing search results by returning the most popular sites and the search results are based on your web history and geographic origin. Using TOR and Xerobank will distort the results you receive.

I have an article on this scheduled for publication next month.

]]> By: Richard McEachin http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25791 Richard McEachin Fri, 27 Mar 2009 15:44:55 +0000 http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25791 Jeff, So now you respond. I especially like the anonymous comments from the guy who shilled for you. His messages came from a server in the Netherlands. Was he an employee? Jeff,

So now you respond. I especially like the anonymous comments from the guy who shilled for you. His messages came from a server in the Netherlands. Was he an employee?

]]> By: Jeff http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25778 Jeff Fri, 27 Mar 2009 14:27:47 +0000 http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25778 Richard, What email address / support method did you use when you contacted XeroBank? I've queried their support tickets and I don't see anything from you. Jeff Richard,

What email address / support method did you use when you contacted XeroBank? I’ve queried their support tickets and I don’t see anything from you.

Jeff

]]> By: Atlanta Private Investigator http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25777 Atlanta Private Investigator Fri, 27 Mar 2009 14:05:03 +0000 http://www.confidentialresource.com/2009/03/27/xerobank-zero-customer-service/#comment-25777 Richard, Have you noticed problems with Google not allowing you to search with Xerobank? I find that a lot with TOR. Hope all is good, Niall. Richard,

Have you noticed problems with Google not allowing you to search with Xerobank? I find that a lot with TOR.

Hope all is good,

Niall.

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